Privacy Policy

This Privacy Policy sets out our commitments in accordance with the New Zealand Privacy Law, specifically the Privacy Act 2020 and the Lawyers and Conveyancers Act 2006. It details how we gather, utilise, share, and safeguard your personal information. 

This policy does not restrict or exclude any rights you may have under the Act. For more information, please refer to www.privacy.org.nz. 


How We Gather Your Personal Information 

We obtain personal information about you in the following ways: 


Directly from You: When you provide information through our website, during registration or subscription processes, or via direct communication (such as phone calls, emails, or texts). 

From Third Parties: When you have given permission for this or when the information is publicly accessible. 


Information We Collect 

The types of personal information we may collect include: 

  • Your name, address, and contact details 
  • Date of birth 
  • Identification documents or photographs 
  • Your occupation 
  • Information required for Anti-Money Laundering (AML) compliance 
  • Details about your IT device, location information, and IP address (collected indirectly via our website or social media) 
  • Any other information that helps us conduct our business, fulfil legal obligations, and provide our services 

While you are not required to provide your personal information, please note that not doing so may prevent us from acting on your behalf. 


Purposes for Using Your Personal Information 

At Law Matters Limited, we collect and use your personal information for various reasons, including: 


  • To perform the work you have instructed us to do 
  • To respond to your inquiries 
  • To verify your identity 
  • To conduct credit checks if necessary 
  • To comply with our legal obligations and support our internal operations 
  • To promote our services, including electronic communications (e.g., via text or email) 
  • To provide you with relevant legal updates and information 
  • To enhance the services and products we offer 
  • To issue invoices and collect payments, including processing credit card transactions 
  • To undertake anonymised research and statistical analysis 
  • To address any complaints 
  • To protect and assert our legal rights and interests, including defending against claims 
  • For any other purpose you authorise or that is permitted by the Act. 

 We will take reasonable measures to ensure that the personal information we collect, use, or disclose is accurate, complete, relevant, and current. 

Sharing Your Personal Information 

Law Matters Limited may share your personal information with: 


  • Other entities within our group or businesses that assist us in providing our services, including those that host or maintain our IT systems. 
  • Credit reference agencies for credit checking purposes. 
  • Third parties for anonymised statistical data. 
  • Regulatory authorities or other entities that may require your personal information under the law. 
  • Any other individual or organisation you authorise or as permitted by the Act. 

Please be aware that some of the businesses supporting our services may be based outside New Zealand, which may result in your personal information being processed internationally. 

Safeguarding Your Personal Information 


We are committed to taking reasonable steps to protect your personal information from loss, unauthorised access, or misuse. 

Accessing and Amending Your Personal Information 


You have the right to access your personal information we hold and to request corrections, subject to specific grounds for refusal set out in the Act. To exercise these rights, please provide evidence of your identity and details of your request. 

If we agree to a correction, we will make the necessary changes. If we do not, we will note your request on your personal information. 

To make a request, please email us at info@lawmatters.co.nz, including proof of your identity and the specifics of your request. 


We may charge reasonable fees for providing copies of your personal information or for making corrections. 

Internet Usage 


While we strive to maintain secure internet connections, any personal information you share online is done at your own risk. 

If you post personal information on social media platforms, please understand that this information is publicly accessible. 


We use cookies (alphanumeric identifiers transferred to your computer’s hard drive) to monitor your website usage. You can disable cookies through your browser settings, but this may limit your ability to use certain features of our website. 

If you have any questions or concerns about our Privacy Policy, please reach out to our office.